Review Response Templates Library

100+ professional review answers for every industry, rating, and situation.

A free, searchable library of pre-written answers that help local businesses reply to reviews faster and more consistently. Filter by rating, industry, or tone to find the perfect response instantly.

How It Works

1

Choose your industry

Select from restaurants, retail, healthcare, and more

2

Select the review rating

Filter by 1–5 stars

3

Pick the sentiment

Positive, neutral, or negative reviews

4

Copy and customize

Copy the template and personalize it

Why Use Our Templates?

100+ Templates

Comprehensive library covering all industries and review scenarios

Multiple Tones

Each template comes in friendly, professional, and alternative tones

Industry-Specific

Tailored answers for restaurants, healthcare, retail, and more

75 templates found

5 Stars
Restaurant
positive

Thank you so much for this amazing review! 🥂 We're thrilled that you enjoyed your meal and time with us. Guests like you make what we do every day totally worth it, and we can’t wait to cook for you again soon.

4 Stars
Restaurant
positive

Thank you for the great rating and for dining with us! We’re really happy you had a good experience. If there’s anything we could tweak to turn that 4⭐ into a 5⭐ next time, we’d love to hear it.

3 Stars
Restaurant
neutral

Thanks for stopping by and for leaving a review. It sounds like some things went well and others could have been better. If you’d like to tell us more, we’re all ears—we genuinely want your next visit to feel like a 5⭐ night out.

2 Stars
Restaurant
negative

Thank you for letting us know about your experience, even though we’re really disappointed to hear it wasn’t great. This isn’t what we want for our guests. If you’re open to it, please contact us so we can understand what went wrong and try to make it right.

1 Star
Restaurant
negative

We’re genuinely sorry to read about your experience—it’s the exact opposite of what we want for our guests. If you’re comfortable, please reach out to us at [contact info] so we can listen, learn, and see how we might make amends.

5 Stars
Retail
positive

Thank you for the fantastic 5⭐ review! We’re so glad you found what you were looking for and enjoyed shopping with us. Hope to see you again soon for your next great find. 😊

4 Stars
Retail
positive

Thanks so much for the 4⭐ review! We’re happy you had a good experience. If anything could have made it ‘perfect’ for you, we’d love to know so we can level up next time.

3 Stars
Retail
neutral

Thanks for sharing your thoughts. It sounds like your visit was just ‘okay,’ and we’re aiming for better than that. If something didn’t quite work—product selection, pricing, or service—let us know so we can fix it.

2 Stars
Retail
negative

We’re sorry your shopping trip didn’t go as expected. That’s not the experience we want to deliver. Please reach out and tell us a bit more—whether it was stock issues, pricing, or service—so we can work on it.

1 Star
Retail
negative

We’re really disappointed to see that your experience was this frustrating. This is not what we want for any customer. If you’re open to it, get in touch at [contact info] so we can listen and try to turn this around.

5 Stars
Hospitality
positive

Thank you for the wonderful 5⭐ review! We’re so happy you enjoyed your stay with us—everything from the room to the service. We’d love to welcome you back for another visit soon. 🏨

4 Stars
Hospitality
positive

Thanks for choosing to stay with us and for the great rating! We’re glad you had a good experience. If there’s anything we could polish to turn this into a 5⭐ stay, we’d really like to hear it.

3 Stars
Hospitality
neutral

Thanks for taking the time to leave a review. It sounds like your stay had some good moments but also some misses. If you’d like to share more, we’d love to learn how we can improve your next visit.

2 Stars
Hospitality
negative

We’re sorry your stay didn’t feel as comfortable as it should have. That’s not the experience we want to provide. If you’d be willing to contact us, we’d like to understand what went wrong—room, noise, service—so we can fix it.

1 Star
Hospitality
negative

We’re truly sorry that your experience with us was so disappointing. This is far from the standard we want to deliver. Please contact us at [contact info] so we can understand what happened and see how we might rebuild your trust.

5 Stars
Healthcare
positive

Thank you for taking the time to share such kind words. We’re really happy to hear that you felt well cared for during your visit—that’s exactly what we work for every day.

4 Stars
Healthcare
positive

Thank you for your positive review. We’re glad you felt well looked after. If there’s anything we could refine to make your next visit even better, we’d love to know.

3 Stars
Healthcare
neutral

Thank you for your honest feedback. It sounds like some aspects of your visit were okay, while others could have been better. If you’re comfortable sharing more, we’d like to learn how we can improve your experience.

2 Stars
Healthcare
negative

We’re sorry to hear that your visit didn’t meet your expectations. Your comfort and trust matter a lot to us. Please contact our office so we can better understand what happened and address your concerns.

1 Star
Healthcare
negative

We’re very sorry that your experience with us was so disappointing. This is not the level of care we want any patient to feel. If you’re willing, please reach out at [contact info] so we can listen and answer to your concerns personally.

5 Stars
Automotive Services
positive

Thank you for the 5⭐ review! We’re really glad you’re happy with the work on your vehicle. It means a lot that you trust us with something so important—drive safe and visit us anytime.

4 Stars
Automotive Services
positive

Thanks so much for the positive review! We’re happy your experience was a good one. If there’s anything we can tune up—from waiting area to turnaround time—let us know so we can aim for that 5⭐ next time.

3 Stars
Automotive Services
neutral

Thanks for sharing your thoughts. It sounds like your visit was okay but not outstanding. If something about the repair, price, or timing didn’t feel right, we’d really like to hear about it.

2 Stars
Automotive Services
negative

We’re sorry to hear that you weren’t satisfied with your visit. Your safety and confidence in your vehicle matter to us. Please contact us so we can understand what happened and see how we can help.

1 Star
Automotive Services
negative

We’re truly sorry that your experience was so disappointing. We understand how stressful car issues can be, and we never want to add to that. Please reach out at [contact info] so we can talk through what happened.

5 Stars
Beauty & Spa
positive

Thank you for the glowing 5⭐ review! We’re so happy you enjoyed your time with us and left feeling pampered. We can’t wait to welcome you back for your next self-care session. 💆‍♀️

4 Stars
Beauty & Spa
positive

Thanks for the great rating and for choosing us for your beauty/spa day! If there’s anything we could tweak—timing, music, products—to make it a 5⭐ experience, we’d love to hear it.

3 Stars
Beauty & Spa
neutral

Thank you for your feedback. It sounds like parts of your visit were nice, but something held it back. If you’d like to share more, we’d really appreciate the chance to learn and improve.

2 Stars
Beauty & Spa
negative

We’re sorry that your visit didn’t feel as relaxing or satisfying as it should have. Please reach out and let us know what happened so we can address it and do better next time.

1 Star
Beauty & Spa
negative

We’re very sorry that your experience with us was so disappointing. Feeling comfortable and cared for is essential, and we clearly missed that. Please contact us at [contact info] so we can understand what went wrong.

5 Stars
Fitness & Gym
positive

Thank you for the 5⭐ review! We’re thrilled you’re enjoying your time training with us. Your energy and commitment make our community stronger. Keep it up—you’re doing great! 💪

4 Stars
Fitness & Gym
positive

Thanks for the great rating and for being part of our fitness community! If there’s anything we can adjust—class times, equipment, music—let us know so we can aim for that 5⭐ experience.

3 Stars
Fitness & Gym
neutral

Thanks for your honest feedback. It sounds like your experience has been okay but not amazing yet. Tell us what would make training here feel like a 5⭐ experience—we’re listening.

2 Stars
Fitness & Gym
negative

We’re sorry that your experience with our gym hasn’t felt very positive. Whether it’s equipment, cleanliness, or staff interaction, we’d really like to hear what’s not working so we can address it.

1 Star
Fitness & Gym
negative

We’re really sorry to hear that your experience with us has been so disappointing. That’s not how we want anyone to feel in our space. Please reach out at [contact info] so we can talk through your concerns.

5 Stars
Education & Training
positive

Thank you for the wonderful 5⭐ review! We’re delighted that your learning experience with us has been so positive. It’s an honor to be part of your growth.

4 Stars
Education & Training
positive

Thanks so much for your positive review! We’re happy you’re getting value from the program. If there’s anything we can adjust—pace, resources, or communication—let us know.

3 Stars
Education & Training
neutral

Thanks for sharing honest feedback. It sounds like the experience has been helpful but not amazing yet. If you’d like to tell us what’s missing—clarity, support, or content depth—we’re listening.

2 Stars
Education & Training
negative

We’re sorry to hear that your experience with our program hasn’t met your expectations. Please reach out and let us know what’s been difficult so we can better support you.

1 Star
Education & Training
negative

We’re truly sorry that your experience with our program has been so disappointing. We never want a learner to feel this way. Please contact us at [contact info] so we can listen and see how we might help.

5 Stars
Home Services
positive

Thank you for the 5⭐ review! We’re really glad you’re happy with the work done at your home. It means a lot that you trust us with your space.

4 Stars
Home Services
positive

Thanks for the great rating! We’re happy you’re satisfied with the result. If there’s anything we could refine—even small details—let us know so we can keep improving.

3 Stars
Home Services
neutral

Thanks for your honest feedback. It sounds like things turned out okay but maybe not exactly as you hoped. If you’re open to it, please tell us more so we can learn from the experience.

2 Stars
Home Services
negative

We’re sorry that you’re not fully satisfied with the work done. Your home is important, and we take that seriously. Please contact us so we can understand the issues and see what can be done.

1 Star
Home Services
negative

We’re truly sorry to hear that you’re so unhappy with the work completed. That’s not the outcome we want. If you’re willing, please reach out at [contact info] so we can listen and discuss possible next steps.

5 Stars
Real Estate
positive

Thank you for the fantastic 5⭐ review! We’re so glad we could help you through such an important milestone—whether buying, selling, or renting. Wishing you the best in your new chapter.

4 Stars
Real Estate
positive

Thanks for the positive review! We’re happy we could support you through the process. If there’s anything we could improve—updates, paperwork, timing—let us know.

3 Stars
Real Estate
neutral

Thank you for your honest feedback. Real estate decisions are big ones, and we’d like to know what we could have done better to make the process smoother for you.

2 Stars
Real Estate
negative

We’re sorry to hear that your experience didn’t feel as clear or supportive as it should have. Please reach out and let us know what was most frustrating so we can learn from it.

1 Star
Real Estate
negative

We’re truly sorry that your experience with us around such an important decision was so disappointing. Please contact us at [contact info] so we can talk through what happened and what we can do next.

5 Stars
Legal Services
positive

Thank you for the 5⭐ review and for trusting us during an important moment. We’re glad you felt supported and clearly informed throughout the process.

4 Stars
Legal Services
positive

Thanks for the positive review. We’re happy that you felt well represented. If there’s anything we could do to improve the client experience in future matters, we’d value your input.

3 Stars
Legal Services
neutral

Thank you for your honest feedback. Legal matters can be complex, and we’d like to understand where your experience felt unclear or less supported so we can improve.

2 Stars
Legal Services
negative

We’re sorry to hear that you didn’t feel fully supported or satisfied during your matter. Please reach out so we can better understand your concerns and answer to them.

1 Star
Legal Services
negative

We’re truly sorry to read that you’re so dissatisfied with your experience. We understand how important legal matters are and don’t take this lightly. Please contact us at [contact info] so we can discuss this personally.

5 Stars
Technology & SaaS
positive

Thank you for the awesome 5⭐ review! We’re thrilled that our platform is helping you get real value from your workflows. 🚀

4 Stars
Technology & SaaS
positive

Thanks for the positive rating! We’re glad the product is working well for you. If there’s a feature or improvement that would make it a 5⭐ experience, we’d love to hear it.

3 Stars
Technology & SaaS
neutral

Thanks for your honest feedback. It sounds like the product is useful but not yet great for your use case. If you’d like to share what’s missing, we’re all ears.

2 Stars
Technology & SaaS
negative

We’re sorry that your experience with the product hasn’t met your expectations. Please reach out and tell us more—whether it’s bugs, missing features, or onboarding—so we can help.

1 Star
Technology & SaaS
negative

We’re really sorry to see you’ve had such a frustrating experience. That’s not what we want for any user. Please contact us at [contact info] so we can dig into what went wrong and try to help.

5 Stars
Gas Station & Convenience
positive

Thank you for the 5⭐ review! We’re glad your stop at our station was quick, easy, and pleasant—fuel, store, and service included.

4 Stars
Gas Station & Convenience
positive

Thanks for the positive rating! We’re happy you had a good experience fueling up and shopping with us. If there’s anything we can improve—cleanliness, waiting time, or product variety—let us know.

3 Stars
Gas Station & Convenience
neutral

Thanks for stopping by and for sharing your feedback. It sounds like your visit was okay, but we’d like it to feel better than that. Tell us what we can improve.

2 Stars
Gas Station & Convenience
negative

We’re sorry that your visit to our station wasn’t a positive one. Please let us know what went wrong—service, waiting time, or facilities—so we can address it.

1 Star
Gas Station & Convenience
negative

We’re truly sorry that your experience at our station was so disappointing. That’s not how we want any customer to feel. Please contact us at [contact info] so we can understand what happened.

5 Stars
Tourism & Attractions
positive

Thank you for the incredible 5⭐ review! We’re thrilled you enjoyed your visit and made great memories with us. 🌍

4 Stars
Tourism & Attractions
positive

Thanks for visiting and for the great rating! We’re happy you enjoyed your time here. If there’s anything we could add or improve—signage, timing, or facilities—let us know.

3 Stars
Tourism & Attractions
neutral

Thank you for sharing your thoughts. It sounds like your experience was mixed. If you’d like to tell us more, we’re keen to learn what could have made your visit better.

2 Stars
Tourism & Attractions
negative

We’re sorry your visit didn’t live up to your expectations. Please let us know what felt disappointing—crowds, information, or logistics—so we can work on improving it.

1 Star
Tourism & Attractions
negative

We’re truly sorry to hear that your visit was so disappointing. That’s far from the experience we aim to create. Please contact us at [contact info] so we can listen and learn from your perspective.

5 Stars
Pet Services
positive

Thank you for the 5⭐ review! We’re so happy to know your furry friend had a great experience with us—that’s what matters most. 🐾

4 Stars
Pet Services
positive

Thanks for the great rating! We’re glad your pet’s visit went well. If there’s anything we can improve—communication, timing, or follow-up—let us know.

3 Stars
Pet Services
neutral

Thank you for your honest feedback. We’d like to know more about what felt just ‘okay’ so we can improve how both you and your pet experience our services.

2 Stars
Pet Services
negative

We’re sorry that you weren’t fully comfortable with your pet’s experience. Please reach out and tell us what concerned you so we can address it.

1 Star
Pet Services
negative

We’re truly sorry that you’re so unhappy with your pet’s experience. We know how important they are to you. Please contact us at [contact info] so we can talk about what happened.

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